[Dragonziggy]

hi there

My problem is as follows.

1) Below is the problem signature to do with Network diagnostics Framework. My OS is Vista SP1 Home Premium.


Problem signature
Problem Event Name: NetworkDiagnosticsFrameworkV2
Vendor: Microsoft
OwnerHC: AddressAcquisition
OwnerHCVersion: 1.0
SessionStatus: 2
HRESULT: 8008F906
Repair: {07D37F7B-FA5E-4443-BDA7-AB107B29AFB9}
RootCauseHC: NetworkAccessProtection
RootCauseHCVersion: 1.0
RootCause: {43685C11-36A6-4c3e-A6EF-E2B5FB424A4F}
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 3081

2) Symptoms: My desktop computer was unable to connect to the ISP. It was working fine the day before and the next day it ceased working. The desktop never had a problem like this before.

The modem is working fine and my ISP is working fine too, as I am using my laptop to connect to my cable modem to post it here. My laptop and desktop are not linked in a local network. I use one computer at a time to hook up to my cable modem.

3) In my Desktop, I have done a test to get it to repair my connection and it cannot repair it.
I had removed my cable modem's driver and reinstall it, still unable to connect to the internet. I had switched off my cable modem to reset it, and then reconnect it up to my desktop and still unable to connect to the internet.

4) I like to get an idea what my actual problem?

5) I am prepared to reinstall Vista if I have to. I will need some instructions in how to do this. Since Vista is different to XP. I had reformatted the hardrive and start from scratch with my old P3 computer, to reinstall XP Sp2 onto my old P3 when it got to the point of too difficult to rectify it's problems.

Thanks.

cheers,
Dragonz1995 :huh:

[Match]

hi Draggonziggy Nice post

so your laptop connects to the internet through your router with no problem, so as you say router/ISP are OK, the problem is with your Desktop PC

First Check that the cables are plugged in correct. (assuming your not connecting wireless)

second check in device manager that the Network adapter is working OK, (No Red or Yellow symbols)

then get back to us as we will have to get slightly more complicated and check that the network settings are all right in vista.

there is one other possibility and that is you have picked up a virus from somewhere so could you also let us know what Antivirus/Spyware/Firewall you are using please

[Dragonziggy]

hi Match

1) My Internet Setup: Not wireless.

I connect onto my cable modem using USB cable. My internet setup is very basic & simple, as I have one person only (myself) that uses the internet, therefore one computer connected to the internet. I connect one computer at a time onto my cable modem and not two computers or more accessing the internet via one cable modem. I use my Laptop to connect to the internet for emergency purposes, if my Desktop have problems. My Laptop is normally not connected to the internet at all.

2) My Cable connections: all plugged in correctly & fine.
Since my Desktop is down, I am currently using My Laptop to connect to my cable modem using the same USB cable that I had been using to connect to my Desktop before the problem started. I had been using the same cable modem connections setup on my Laptop as previously used by my Desktop and I have not alter any of my cable modem connections setup after the problems started.

3) Ethernet connections:
After the problem started, I did connect my Desktop using Ethernet to see if it will connect to the Internet and it won't. I had in the past connected my Desktop using Ethernet and it works fine.

4) Device Manager that the Network adapter: OK - No Red or Yellow symbols

5) My Desktop's Antivirus/Spyware/Firewall
Firewall: Eset, ZoneAlarm.
I was informed by my cousin that using ZA & Eset together will clash. I'd been using them that way for nearly 12 months. Let me know if this is a good practice or it's better I stick with one only.

Spyware: Spybot, Malwarebytes, SpywareBlaster

Antivirus: Eset
You suggested the possibility I may had picked up a virus. I am thinking in the same thoughts that my Desktop may had been affected by some sort of virus.
So should I do a scan?

My Desktop is currently functioning fine as in stable but unable to connect to the Internet.

Browser: With my Desktop, I use Firefox with NoScript.

6) Winsock corruption possibility?
I was reading in the MS website that the Winsock maybe corrupted. I havent done any test to find out yet as suggested on the MS website.

What I had observed:
In the past when my Desktop connect into the internet, ZA will inform me that Svchost would like access to the internet and various other MS software would asked that too. Over time, I observed they were the same MS software asking permission whenever I connect to the internet, this was before my Desktop ceased to connect to the internet. After my Desktop ceased to connect to the net, ZA has since stopped informing me that Svchost and the other various MS software wants permission to get accesses to the net.

When my Laptop connects to the net, ZA would do exactly the same function and Svchost asking for permission to access the net, as with my Desktop before the Desktop's problem started.


^_^ Dragonziggy :huh:

[Match]

First things First.

Quote

5) My Desktop's Antivirus/Spyware/Firewall
Firewall: Eset, ZoneAlarm.
I was informed by my cousin that using ZA & Eset together will clash. I'd been using them that way for nearly 12 mons. Let me know if this is a good practice or it's better I stick with one only.

Spyware: Spybot, Malwarebytes, SpywareBlaster

Antivirus: Eset
You suggested the possibility I may had picked up a virus. I am thinking in the same thoughts that my Desktop may had been affected by some sort of virus.
So should I do a scan?

NO, NO, NO, and thrice NO.

NEVER EVER USE TWO ANTIVIRUS OR FIREWALLS TOGETHER

So first of get rid of ZoneAlarm as you have Eset Antivirus,

Malwarebytes makes spybot and spyblaster pointless, so disable them.

that done run a scan with Malwarebytes, then make sure its not monitoring in the background and run a scan with Eset. Nod32?

then get back to us with the results please and we will go from there.

[Dragonziggy]

:)

30June
1) ZoneAlarm & Spywareblaster: had been uninstalled & both gone.

2) My Desktop uses Eset Nod32.
Here are the scan results of Eset.

On-demand computer scan
30/06/2009 7:15:06 PM Operating memory;C:\Boot sector;C:\;D:\Boot sector;D:\;M:\Boot sector;M:\ 457378 0 0 Completed
It detected no infections.


On the Eset Personal Firewall log
It said it 'Detected DNS cache poisoning attack' on these dates
18/06/2009
12/06/2009
11/06/2009
10/06/2009
4/06/2009
3/06/2009


3) The Malwarebytes version I got is the free version, not the pro version.
Is it better I use Spybot instead of Malwarebytes?

Malwarebytes' Anti-Malware 1.37
Database version: 2295
Windows 6.0.6001 Service Pack 1

30/06/2009 7:05:36 PM
mbam-log-2009-06-30 (19-05-36).txt

Scan type: Full Scan (C:\|D:\|M:\|)
Objects scanned: 185397
Time elapsed: 1 hour(s), 8 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

^_^ :huh:

[BeeCeeBee]

Quote

3) The Malwarebytes version I got is the free version, not the pro version.
Is it better I use Spybot instead of Malwarebytes?

As far as I know the only difference is that the paid version allows real time monitoring. It is a good feature if you want to pay for it but should not effect the results of a manual scan.

[Dalo Harkin]

Hi,

Just reading this - most MOBOs now have more than one Ethernet port on the back - try the other as you may have the drivers installed for one and not the other.

This is a common issue

[pchelp68]

MBAM PRO runs in Real Time but also stops some Malware at the gate. But it shows a little too many False Positives. IMO MBAM is still a work in the making. I wouldn't go with SpyBot because of Tea-Timer. I personally prefer SAS(Super Anti Spyware).

[Dragonziggy]

1July

hi Dalo Harkin, Ethernet port: My MOBO has one only.

Thanks for reply BeeCeeBee.

Thanks for feedback pchelp68.

hi Match, anymore ideas of what my Net connection prob is? Thanx.

^_^ :huh: Dragonziggy

[Match]

OK first Uninstall the drivers for your lan card, then re-install them.

First Make sure you have the driver installation file on your hard drive, or other media you can transfer it to your PC. if you don't know what driver you need then follow steps 1 & 2 and post what it says.

• Click Start, in the start search box at the bottom type DEVMGMT.MSC
  
• Look down the list and find Network Adapters click on the little +
  
• You should now have your network Adapter displayed, Right Click on it and select Properties from the pop up Menu.
  
• Along the Tabs at the top find the Driver Tab and click on it
  
• Right at the bottom you should have a Box Marked Uninstall click it.
  
• Now close everything reboot your computer and click on the .exe file to install you drivers, then get back to us.

[Dragonziggy]

3July

hi Match

This was what I had done so far.

Under Network adapters I had uninstalled the cable modem's driver & Intel® Pro/100 VE Network Connection before your post on 1st July. Intel® Pro/100 VE Network Connection driver reinstalls itself automatically when I asked it to scan for new hardware, so currently the Inter® driver is on.

*Should I uninstall Inter® driver?

When I use the cable modem's CD to remove the driver off it's registry, it said access to named file denied, this is after I had uninstalled my cable modem's driver from Network adapters. My cable modem USB cable was not connected to my Desktop when I use the cable modem's CD to try to remove the driver off it's registry. My cable modem's driver is automatically reinstalled as soon as I connect my computer to the cable modem's USB cable.

I attempted to remove my cable modem's driver off it's registry using the cable modem's CD at Safe Mode & at Safe Mode with Network, and was given the same access denied message.

If you are after the Intel® driver on CD, I do not have it. I did burn a recovery disk when I first brought my Desktop home & the other recovery disk files are on drive D:. I have the cable modem's CD.

I will be offline for the next 2 days, so I won't respond until after 2 days.

In the meantime, please suggest what I should do next.

^_^ Dragonziggy
:huh:

[Match]

Hi 2 Days, Not a problem for me as long as it's not a problem for you ;)

First lets be clear, anything that you have done prior to uninstalling the multiple Firewalls/ Antiviruses, don't count!! if they are what caused the problem then what you fixed they would have messed up again!!

Right the driver I wanted uninstalling was the Pro 100/ VE network connection one

you can get it from HERE

if it re installs itself after a reboot all the better saves you work ;)

another thing to check, when you get back is :-

Control Panel - Network and sharing centre, Network Discovery is turned ON

Then

click view status - Properties - click on Internet protocol V4 (TCP/IPV4) to highlight it then click on properties,

Make sure the obtain an IP address automatically check box is ticked

and the

obtain DNS server address box check box is ticked

and then close everything saving any settings that have changed.

let us know how you get on please.

[allheart55]

Hello Dragonziggy, I'm not sure I am reading this correctly but if I am.....

Quote

I connect onto my cable modem using USB cable. My internet setup is very basic & simple, as I have one person only (myself) that uses the internet, therefore one computer connected to the internet. I connect one computer at a time onto my cable modem and not two computers or more accessing the internet via one cable modem. I use my Laptop to connect to the internet for emergency purposes, if my Desktop have problems. My Laptop is normally not connected to the internet at all.

Do you mean to say, using your cable modem (normally has only one

ethernet port) you are connecting and disconnecting to the internet

using one ethernet cable, switching back and forth? If so, you would

need to re-sync each time....


My apologies if I have misinterpreted your post....

[Dragonziggy]

7 July

hi Match

1) Uninstalled Intel Pro/100 VE Network Connection: Done. Mine reinstalled itself when I reboot.

2) Control Panel - Network and sharing centre, Network Discovery is turned ON: Done

3) click on Internet protocol V4 (TCP/IPV4) to highlight it then click on properties, Make sure the obtain an IP address automatically check box is ticked and the obtain DNS server address box check box is ticked: Done, everything checked out right.

4) I'd done everything as suggested & then re-connect the cable modem. As soon as I connect the cable modem, my Desktop then reinstalls my cable modem's driver which I had removed a few days ago. I am still not cooking with gas ;-) ;) I mean my Desktop still cannot re-connect to the net.

5) My Dad suggested perhaps my Desktop's Vista OS is corrupted. My Dad came across at his office a Laptop recently that had a similar problem like my Desktop, unable to access the ISP from the network, modem and wireless modem. My Dad suggested to that person to use the Vista recovery disk to repair it, but instead that person did a fresh reinstallation and after that the Laptop was able to access the ISP again. My Dad also suggested that I restore my Desktop registry from the backups I had made with EruNT and the more recent registry backups I made with CCleaner. I backup the registry before the problem began.

6) What are your suggestions?
My inclination is more to restore my registry backups & if that fails, then I have to go down the path of restoring Vista OS. Sounds like going down the path of the dark side of the force. I already had a quick read with how to restore Vista OS, but I need some advise, as the instructions needs some simplification for dummies like me. :-) :D

hi Allheart55: Do you mean to say, using your cable modem (normally has only one ethernet port) you are connecting and disconnecting to the internet using one ethernet cable, switching back and forth? No, that's not how I mean it in my post. :)

^_^ Dragonziggy :huh:

[BeeCeeBee]

Without doing a full re read of this thread, does it say anywhere that you attempted a basic system restore (using your system tools under accessories) back to a point before your problems occurred? I know that is overly simplistic but may just solve the problem.

If this has already been mentioned just ignore. :)

[Match]

OK I'm sure you said you have already said you tried a system restore, if not it's worth trying. ask and we will tell you how

Installing Vista is simply a case of putting the DVD in the drive and following the instructions.

It is important to back up all your files and programs as they will be permanently lost

To perform a clean installation of Windows Vista simply, follow these steps:

1. Start the computer and make sure that the current version of Windows has started.
2. Insert the Windows Vista DVD into the DVD drive and then close the drive tray. Wait a moment for the Setup program to start automatically.
3. If the Setup program does not start automatically, follow these steps:
1. Click Start and then click Run.
2. Type Drive:\setup.exe and then click OK.

Note Drive is the drive letter of the computer’s DVD drive.
4. When the Setup program starts and the Install now screen appears, click Install now.
5. When the Which type of installation do you want? screen appears, click Custom (advanced). The follow the instructions to install Windows Vista.

If Windows Vista is now running on your computer, you have completed the installation successfully.

If the installation does not finish or you receive an error message, get back to us.

[allheart55]

Hello Dragonziggy, My apologies for the misunderstanding in re: cable modem. CCleaner can sometimes be a necessary evil depending on the

circumstances. I never recommend any registry cleaners as they often cause corruption. It sounds as if you have been using the Issues Tab.

(Not a good idea) Any registry cleaner, especially in the hands of an inexperienced user can be deadly. That being said, it definitely sounds as

if the operating system is corrupted. (CCleaner is more than likely the culprit) I don't know how often you have been using CCleaner but it's

doubtful (slim chance) that restoring the registry from one of the backups will do the trick. It certainly doesn't hurt to try but I would be surprised if

it was successful. You stated that you did create a recovery disk when you first purchased your machine. To clarify, a recovery disk is not an

installation CD, per se. Do you have the actual Vista installation CD as well as your drivers and utilities CD? To perform a clean install you technically

will need the actual Vista disk. As Match stated, reinstallation is a fairly simple procedure in Vista. He has given you good instructions. If you

decide to or find it necessary to reinstall, you need not worry about running into any problems. There are plenty of knowledgeable tech's here

that are more than happy to help. Between the members from the UK and the US you basically have your very own tech support available 24/7. The

time difference makes that possible. I call that the best of both worlds.

[Dragonziggy]

8July

hi Match

You mentioned 'system restore',
so what's the instructions for Vista sys restore. *Is sys restore running System Restore under Accessories? If it is, I won't need instructions. I wont run the sys restore until you say so.

Ok BeeCeeBee & allheart55 :) :)

hi allheart55, no worries for the misunderstanding. Thanx for your input on the Vista installation CD. :) :D

I am thinking in the same lines as allheart55 with how the Desktop ended up with a corrupted OS. allheart55 you had nailed it with what I did with CCleaner. After allheart55's input, I am incline to think that CCleaner is the culprit. I had often wondered about CCleaner doing the registry cleaning whether it was possible to corrupt it, since I am aware that if the registry got corrupted in some way, then gremlins would start running the show.

I used the CCleaner recently on the Desktop a few times over a few weeks & not long after that I observed my browser having problems accessing the net. To be exact I used it 3 times on 7May, once on 4June & once on 25June. After that problem started occuring, that problem lasted for another week or two, before the Desktop finally no longer could connect onto the net. Before the net connection problem occur I did not use CCleaner for 6 months. Anyway, we now have an idea who the probable culprit is. That said I will now leave CCleaner alone.

hi BeeCeeBee, your question - does it say anywhere that you attempted a basic system restore (using your system tools under accessories): :)I have not attempted basic sys restore yet. ;) ;) I will give the sys restore a go first before I go for a clean installation.

In answering allheart55's question 'Do you have the actual Vista installation CD as well as your drivers and utilities CD?': :)No, the Desktop did not come with a Vista installation CD & I am assuming all the drivers & utilities comes with the Vista installation CD. The only CD the Desktop had is the Desktop's monitor installation CD driver. I won't run clean installation unless I have the Vista installation CD.

The setup of the Desktop was when we bought it & by the way it's a HP. Vista OS was already installed in the hardrive & it did not come with Vista installation CD. The manual said that a recovery image is stored in the Desktop's D: drive. I wish it came with the Vista installation CD due to if the D: drive ever got corrupted then I will be stuck. All I made was the recovery disk and I created a bootable hardware diagnostic CD with HP Hardware Diagnostic Tool.

*Is the recovery disk I made a backup of what's in the D: drive of my Desktop?

FYI, When I start the HP Hardware Diagnostic Tool software a message said that 'pcdrsysinfovideocapture.p5x stopped working'. I think I had overdose the Desktop with CCleaner. ;)

In the mean time, I will start doing the backup of data I want to keep, before I attempt the sys restore & if that fails, I will have to run a clean installation this is if I managed to get a installation CD. I will run the EruNt to restore the registry if sys restore fails, as I had a registry backup that was backup in the early stages of my Desktop's OS life.

*Is it a good idea to get a USB portable hardrive to backup data for just in case situation like the one I am having with my Desktop?

Thanx for the suggestions & advises up to this point. ^_^ Dragonzg :huh:

[Match]

OK instructions on mass, here they come

First up System Restore, not got much hope for this as CCleaner can remove previous restore points, and probably has done so.... But the quick way there is to

click the Start button , type System Restore in the Search box, and then click Next on the first screen and you should have something like this
http://windowshelp.m...S&RenderKey=XML

Tick the box Marked 'Show restore points older than 5 Days'

and this is where I think things will go wrong :yikes:

from the list choose a restore point prior to the 7th of May would be good, but I'd be happy with one that was when you could connect to the internet.

however I have a horrible feeling your list is blank :oh: if so click cancel and move on to the next set of instructions.

if not then choose a restore point by clicking on it to Highlight it and then click next and follow the steps in the wizard.


After you select a restore point, System Restore will chug a bit and then restart your computer to finish the job. Don’t unplug your computer during the restore or attempt to cancel it after you start the restore—that could cause even more problems. After your computer restarts, you’ll see a notification stating that System Restore has restored your computer to the date and time you chose. Log on with your user name and password (the one from the time you restored back to, if you changed it recently),

and hopefully you should be able to connect to the internet, but probably not so...

We now have two possibilities first is that you have a recovery partition on the hard drive, in fact I'd put money on it, the CD you made when you first had the PC is a copy of it in case the HDD failed

so we go for that first

There are a couple of ways to reach the recovery screen.

The easiest will be to tap the F11 key repeatedly when booting the PC. This will take you to a screen to begin the process.

Or,

Use the following steps to recover the computer starting from the Windows Vista desktop:

• Turn off the computer.
  
• Disconnect all connected devices and cables such as the Personal Media Drive, USB drives, printer, and fax. Remove media from drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, and power cord .
  
• Turn on the computer.
  
• From the Windows desktop click Start , and then All Programs .
  
• Click PC Help & Tools .
  
• Click Recovery Manager .
  The Recovery Manager Welcome screen appears.
  
• Click Next .
  
• On the Software Program Re-installation screen select No , and then click Next .
  
• On the Hardware Re-installation screen select No , and then click Next .
  
• On the screen that prompts for Microsoft System Restore select No , and then click Next .to start the restore process
  
• Hopefully this should just restore windows but if you want to do a complete restore click NO and carry on with these steps
  
• The Recovery Manager prompts if you want to restore the computer to its original factory shipped condition. Click Yes , and then click Next .
  The computer restarts and opens the Recovery Manager program.
  If the recovery partition on the hard disk drive is functioning properly the Welcome to the Recovery Manager screen appears.
  
• Click Next .
  
• On the Microsoft System Restore screen select No , and then click Next .
  
• Confirm that you want to run a System Recovery by selecting Yes , and then click Next .
  
• The Recovery Manager gives you the option of backing up your data files.
  If you do not want to backup your files, select No , and then click Next .
  
• After the System Recovery is complete, the computer restarts and continues into Windows setup. Complete the setup screens and wait until the computer finishes the setup. Then, turn off the computer, reconnect all peripheral devices, and turn on the computer.
  
• Before using the computer, update and protect your computer. Reinstall any virus and security software that was installed before the System Recovery.
  
• Reinstall any software applications that were added after purchasing the computer, and any files that were backed up.

And hopefully you should now connect to the internet, if not then you have a hardware problem, but after what you said about CCleaner I would have thought that this should be now be resolved, but let us know how you get on and if you have any problems

And just for reference here is some instructions for using ccleaner for what its good at

[FONT="]Start the [/FONT][FONT="]CCleaner[/FONT][FONT="] program. [/FONT][FONT="]How To

[/FONT]

[FONT="]1. Click on the[/FONT][FONT="] Options block[/FONT], , [FONT="]on the left, then choose[/FONT][FONT="]Cookie, [/FONT]

• [FONT="]Under[/FONT][FONT="] Cookies to Delete, highlight any cookies you would like to keep. You can select multiple cookies at the same time by holding Ctrl & left clicking.[/FONT]
  
• [FONT="]Click the right arrow[/FONT][FONT="], to move them to the Cookies to Keep window.[/FONT]

[FONT="]2. Now choose[/FONT][FONT="] Advanced block, [/FONT][FONT="]and [/FONT][FONT="]un[/FONT][FONT="]check[/FONT][FONT="] ‘Only delete files in Windows Temp folders older than 48 hours’[/FONT]
[FONT="]3. Click[/FONT][FONT="] Cleaner on the left, [/FONT][FONT="]then[/FONT][FONT="] Run Cleaner on the right to run the program.[/FONT]

[FONT="]
[/FONT] [FONT="]Exit CCleaner[/FONT][FONT="] after it has cleaned your file system.[/FONT]

This post has been edited by Match: 08 Jul 2009 - 06:54 AM

[Dragonziggy]

27Aug
hi Match & everyone that suggested solutions to my problem, Thanx for the help.

Been too busy to close my thread, not due to my computer problem but more of family catchup & finishing off the home reno. My computer problem when it happened, only added more into my list of projects on the run.

1. My computer was fixed weeks ago.
2.a. I went for a Clean Installation & it has worked like a Gem since...finally cooking with gas.
2.b. System Restore, unfortunately wasn't much help in my situation. So the final option was Clean Installation.
3. I backup everything I like to keep which took days coz I haven't got around to buy a portable hardrive yet which I'll have to do soon, which took a few days to backup.
4. The clean installation isn't as hard as it seems. Basically a click of a few buttons & that was it, all the digital trash that I had hogged, gone!
5. I even managed to save all my emails in Thunderbird, that took a bit of searching.

:):)--Thread closed--:):cool: