[rennikz]

ok i'm relax but i should be freaking out we use a program called video vision best ever for dvd rental store but the program freeze and i told my staff to restart the computer the girl press the reset button now we lost everything all our customers... the backups in case the system crash i even had copies of the back ups in my documents but now not a single folder is in my documents i try to do a system restore it tells me that it has been turn off and try to get into device manager it automatically closes off damn i never thought a mistake like that could be so serious my boss is gonna kill me anyone got any ideas?

[pchelp68]

Are you using any backup programs like Acronis or Ghost?

[rennikz]

nope damn it why did she hit the reset button god why why why!!!!

[pchelp68]

I think you are at a loss but stay on here and someone might come on with an idea for you. I have no ideas on how you can recover if you can't even do a system restore and are not using any backup programs. Sorry, but wait it out because someone may come up with something.

[rennikz]

this is the worst day of my life

[pchelp68]

I can tell. How long do you have until you get off of work?

[rennikz]

i'm off today but i rush down here like 4 hours ago the store closing in the next 13 minutes but i'll stick around i'm trying to download rollback to see if that would help...

[BeeCeeBee]

I am not at all sure what you have actually done. You say you can't find documents in "My Documents "but can you find the folder itself.

It looks like you have corrupted your windows operating sytstem in which case your only hope is to remove the hard drive and either slave it to another pc and try to retrieve your data or else obtain a usb caddy and attach it to another pc that way.

[rennikz]

ok i ask the girl to restart (start menu->turn off->restart) but the idiot hit the reset button so when you click on the "My Documents Folder" nothing inside no "My Music" no "My Pictures" nothing!!!!!! i had another copy of the backup file from last night in my documents but it's gone all gone :cryz:

[rennikz]

i'm gonna try this rollback rx pro software wish me luck

[BeeCeeBee]

Good luck but I have my doubts. Let us know how you make out. I still think you will have to retrieve your data on another pc but that is based on very limited knowledge as to what may have happened.

[pchelp68]

I have to agree with Beeceebee. Best bet is to go out and get yourself what you need and spend whatever time you have to in order to get this fixed. Good luck but we'll be here to guide you if it doesn't work.

[Dalo Harkin]

It sounds to me like you are using more than one PC - can you verify

[rennikz]

i use this program to find deleted files and found a backup 4 days old found one earlier but... it was corrupted

[BeeCeeBee]

What is "this program?" Rollback rx? If you only corrupted or changed your registry that may be of some help. But it is unlikely that is the problem.

I have already indicated that if you need to retrieve the data from the hard dive you may have to either slave it to another pc or use a usb caddy type interface to retrieve the information if it is still there.

It is not likely that a reset of the system even at a critical time would cause a complete loss of data.