11 replies to this topic

[Paramedic]

I am using an Acer Aspire Laptop, it has AMD Turion with 3gb of RAM. When I start windows it will load normally, I select my user account and log in. Then, it varies from a few seconds to a minute or two and I get a black screen, where I can't do anything. I can still hear the computer running though. When I start my computer and run it in safe mode, it stays on indefinately. However, when I run safe mode with command prompt or networking it performs the same as starting windows normally. I've tried making a new account incase the user account was corrupt, I've tried testing it with each stick of RAM in seperately. I'm kind of at a loss here and would appreciate any help..

[KenB]

Hi and welcome to CHF

I suggest that you try updating the video drivers.
This obviously is not possible directly from your machine.

Download them from the Asus site to a memory stick.

Go to device management ( Start > type in ....devmgmt.msc ....ENTER)
Right click on "Display Adapters" > Uninstall
Re-boot

Try booting up in "Normal" Mode [ Windows will use generic drivers ]
Does the O/S behave normally at this point?

Install updated drivers from the memory stick.

[Paramedic]

Negative, now when it starts normally it will BSOD. It doesn't however black screen anymore. Also, I was kind of frustrated with it and wanted to just uninstall the whole OS about a week ago but when I would boot from the CD and the windows setup would start, I would get a USBPORT.SYS BSOD and I wasn't able to do it.

[DonnaB]

Hi Paramedic,

Welcome to CHF from me as well.

Quote

I would get a USBPORT.SYS BSOD and I wasn't able to do it.

I'm guessing that there's a possibilty that a usbport device driver has already been scheduled and wants to access memory which has most likely been paged to disk. It's needs CPU time to do that, but because another device has exclusive access it causes a unrecoverable deadlock situation that can cause a blue screen.

The only way I know to identify the hardware at fault here is to disconnect all, or in some cases, swap one device at a time that is connected by usb.

If you are unable determine which device is causing this please do the following:

We Need to Diagnose Your BlueScreen:

1.) When you boot your machine, press F8 to list the startup options, exactly as you would if you were trying to enter Safe Mode
2.)Select Disable Automatic Restart on System Failure, as shown here:



3.) When your system BSODs, write down the STOP error code, as well as any written out error message back here. The STOP error will always appear, but the message may not. You will be looking for something that is similar to the following that the red arrows in the images below are pointing to:



Please post the results in your next reply so we can have a look at the Stop Error.

[Paramedic]

I guess that would make sense. When I changed the startup items, or more or less disabled everything not needed for it to start up, it would run fine. When the BSOD came up, the top red arrow would be pointing to "MEMORY_MANAGEMENT" and the STOP is "STOP: 0x0000001A (0x00041790, 0xC0802712, 0x0000FFFF, 0x00000000)"

[DonnaB]

Been awhile but I had the same issue with my Vista at one time. What solved my issue was booting to the Advanced Boot Options menu and choosing Last Known Good Configuration. That will take it back to a time when the system's hardware configuration and driver settings were in working order. Try that and let us know what happens...if anything. There are other solutions but I would start there.

[Paramedic]

When I selected Last Known Good Config I got the following BSOD "IRQL_NOT_LESS_OR_EQUAL" and the "STOP: 0x0000000A (0xBFFFFFF8, 0x00000002, 0x00000000, 0x82489099)"

[DonnaB]

In post #5 you stated the following:

Quote

When I changed the startup items, or more or less disabled everything not needed for it to start up, it would run fine.

Disable everything again that is not needed at startup and enable one at a time. Once you get to the culprit that causes a BSOD make a note of it and post your results in your next reply.

Also, let's see what the Event Viewer has recorded:

Please download MiniToolBox and run it.

Checkmark following box only:

• List last 10 Event Viewer log
  
• List Installed Programs

[Paramedic]

So I was going through the list and everything seemed to be going well, I had two or three things that were seemingly causing the problem. Eventually when I got near the end of the list, it began happening more and more. So I decided to google the memory error that was appearing and someone said that it was their ram, I took out the 1gb stick of ram (leaving the 2gb stick still in) and it's been running fine since, I havn't got a BSOD yet. I believe this was the problem, or it fixed itself.. does it make sense to you?

[Paramedic]

Update: When I tried reinstalling my video drivers the computer shut down and error'd.

[DonnaB]

Paramedic, on 06 Feb 2012 - 05:19 PM, said:

Update: When I tried reinstalling my video drivers the computer shut down and error'd.

What was the error reported?

[Paramedic]

When I installed the updated drivers that I downloaded, it would need to restart to apply the settings and it would never load, the screen would just stay black. Then, when I had to restart it, it would ask me to repair the start up which I did and it removed the drivers/video card. It seems to be working fine now, instead of saying "nVIDIA GeForce 7000m" under the display settings its just Onboard VGA or something along those lines. Is it fine to run it the way it is now? Does it seem like my graphics card died or?